How can we help?
Guides for building your portfolio, presenting campaigns and managing your account.
Getting started
How do I sign in?
Enter your email on the sign-in page and open the link we send you (it works once and expires quickly). You can also use “Continue with Google”.
How do I choose my portfolio address?
You pick it after your first sign-in, and can change it later in Settings → Portfolio address. Old links stop working after a change.
How do I publish my portfolio?
Go to My Portfolio, complete your profile, choose which campaigns to show, then use “Publish portfolio”. Use Preview first to see exactly what visitors will see.
Portfolio tips
Show the impact, not just the work
Add 2–4 result highlights per campaign (for example “+184% reach in 90 days”). Clients remember outcomes.
Lead with your best three
Order projects so your strongest, most relevant work comes first. You can reorder them in My Portfolio.
Get permission
Make sure clients are happy for the work and numbers to be shown. You can hide the client name per campaign.
Campaigns
What is a draft?
Drafts only need a name. To mark a campaign Active or Completed it needs a client, start and end dates.
What does “Import from URL” do?
It creates a draft campaign from a link to published work and detects the platform. It does not copy content or metrics from the network.
Which files can I upload?
JPG, PNG, WebP, GIF, MP4, WebM and PDF, within your plan's storage limit. Images are re-processed to remove hidden metadata.
Account, billing & privacy
How do I upgrade or cancel?
Open Billing & Plans. Upgrades open a secure Paddle checkout; your plan changes as soon as Paddle confirms the payment.
How do I export or delete my data?
Settings → Privacy. Deletion is scheduled with a short grace period during which you can cancel.
Who sees messages from my contact form?
Only you. Messages are emailed to your account address and kept in Messages.
Still stuck? Contact us.